Returns and exchanges

Returns (store credit) and exchanges within 3 days of delivery. ₹ 150 fee. Clearance and personalised pieces are not eligible.

We want you to love what you wear. If a piece does not work out, you can return it for store credit or exchange it, as set out below. We do not refund to the original payment method.

How to start a return or exchange

  • Log in to your Upakarna account with the email address on your order.
  • Open Orders and choose the order with the piece you want to return or exchange.
  • Submit your return or exchange request within 3 days of delivery.

Once we approve your request, we arrange a pickup from your delivery address. Every piece we get back goes through a quality check before we process the exchange or issue store credit.

What we need back

For a regular return or exchange, the piece must be:

  • unused and unworn, in its original condition
  • free from scratches, marks, damage or signs of use
  • sent back with all its original tags, its original packaging and the invoice
  • able to pass our quality check

We cannot accept requests made after the 3-day window.

Damaged, defective or wrong piece

We check and pack every order with care. If a piece reaches you damaged in transit, defective or not the piece you ordered, raise a request within 3 days of delivery and send us photos or a short video so our team can check the issue.

Once we approve it, we arrange the pickup and send you a replacement or store credit. There is no return or exchange fee for a verified damaged, defective or wrong piece.

Fees

A ₹ 150 fee applies to regular returns and exchanges.

  • On an exchange, the ₹ 150 covers the return pickup (₹ 75) and delivery of the replacement (₹ 75).
  • On a return, the ₹ 150 is deducted from the store credit we issue.

Not eligible for return or exchange

Clearance and personalised pieces are not eligible. These are not eligible either:

  • pieces bought with store credit
  • pieces that have been worn, used, altered or damaged after delivery
  • pieces without their original tags, packaging or invoice
  • pieces that do not pass our quality check
  • requests made after the 3-day window

Upakarna reserves the right to refuse a return or exchange if the piece does not meet the conditions above.

Store credit

  • We issue store credit once the returned piece reaches us and passes our quality check.
  • Store credit is valid for 6 months from the date we issue it.
  • You can use it across the Upakarna website.
  • It cannot be exchanged for cash or transferred to a bank account.
  • Pieces bought with store credit are not eligible for return or exchange.

Cancelling or changing an order

Once an order is processed and packed, it cannot be cancelled.

If you would like to change your order, message us as soon as you can, before it is processed. We will do our best to make the change, but once processing has begun we may not be able to.

One tip for returns

We recommend recording a short video while you pack the piece, show its condition and packaging, seal the parcel and hand it to the pickup executive. It protects you and us if anything is damaged, lost or does not match during return transit.

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