Return & Exchange Policy

💫 Upakarna Exchange & Return Policy

We want you to love what you wear. If something doesn’t work out, eligible purchases may be returned for **store credit** or exchanged in accordance with the policy below.

**We do not offer refunds to the original mode of payment.**

🔁 How to Request a Return or Exchange

Return and exchange requests can be raised directly through your Upakarna account on our website.

1. Log in using the email address linked to your order.
2. Go to **Orders**.
3. Select the order containing the product you wish to return or exchange.
4. Submit your return or exchange request.

Once your request is approved, we will arrange a pickup from the delivery address.

All returned products are subject to a quality check before an exchange or store credit is processed.

🛍 Return & Exchange Window

A return or exchange request must be raised **within 3 days from the date of delivery**.

For a regular return or exchange, the product must be:

- Unused and unworn
- In its original condition
- Returned with all original tags attached
- Returned with the original packaging and invoice
- Free from scratches, marks, damage or signs of use
- Eligible to pass our quality check

Requests raised after the 3-day period will not be accepted.

📦 Damaged, Defective or Incorrect Products

Every Upakarna order is carefully checked and packed before dispatch. However, in rare cases, a product may be damaged during transit or you may receive an incorrect or defective product.

If this happens, please raise a request **within 3 days of delivery** and provide the required photographs or videos so that our team can verify the issue.

Once approved, we will arrange the pickup and assist you with the appropriate replacement or store credit.

No return or exchange charge will apply to verified damaged, defective or incorrectly delivered products.

💸 Return & Exchange Charges

A **₹150 service charge** applies to regular returns and exchanges.

For an exchange, the ₹150 charge covers:

- ₹75 return pickup
- ₹75 delivery of the replacement product

For a regular return, the applicable **₹150 charge will be deducted from the store credit issued**.

For verified damaged, defective or incorrect products, this charge will not apply.

🚫 Products Not Eligible for Return or Exchange

The following products are not eligible for return or exchange:

- Products purchased during a sale
- Products purchased under special offers or promotions
- Personalised or customised products
- Products purchased using store credit
- Products that have been worn, used, altered or damaged after delivery
- Products without their original tags, packaging or invoice
- Products that do not pass our quality check
- Requests raised outside the 3-day return/exchange window

Where a product is marked as **Final Sale / No Return / No Exchange**, the terms mentioned on the product or offer will apply.

 💳 Store Credit

For eligible returns, store credit will be issued after the returned product has been received and successfully passed our quality check.

- Store credit is valid for **6 months from the date of issue**
- Store credit can be used across the Upakarna website
- Store credit cannot be redeemed for cash or transferred to a bank account
- Purchases made using store credit are not eligible for return or exchange

 🚫 Order Cancellations

Once an order has been **processed and packed**, it cannot be cancelled.

If you would like to make a change to your order before it has been processed, please contact us as soon as possible.

We will make reasonable efforts to accommodate the requested change wherever possible, but changes cannot be guaranteed once order processing has begun.

📹 Important Note for Returns

We recommend recording a short video while:

- Packing the product for return
- Showing the condition of the product and its packaging
- Sealing the package
- Handing the parcel over to the pickup executive

This helps protect both the customer and Upakarna in case of any damage, loss or discrepancy during return transit.

Upakarna reserves the right to refuse a return or exchange if the product does not meet the eligibility requirements stated above.

Need Help?

Our team is happy to assist you.

**Instagram:** @upakarna  
**WhatsApp:** +91 93723 36579  
**Email:** hello@upakarna.com

We’re here to help you sparkle, always. 💫