Frequently asked questions

Dispatched within 1 working day. Metro cities 1 to 2 working days, elsewhere 2 to 5 working days.

₹ 100 shipping on prepaid orders under ₹ 1,100, free above. Cash on delivery up to ₹ 5,000 with a ₹ 180 COD fee paid online now and no shipping charge.

Yes, in Mumbai. Express delivery is ₹ 300 flat and arrives the next day. We can also send it the same day through Wefast; WhatsApp us your order number.

Yes. Order on the site, then WhatsApp us your order number and we arrange it through Wefast. You pay Wefast's charge directly.

Tracking is sent to your phone and email once the parcel ships.

Yes, to selected countries. WhatsApp us for the cost to yours. Charges, timelines and any customs duty depend on the destination.

Message us before your order is packed and we will do our best. Once it is packed, we cannot change or cancel it.

Returns (store credit) and exchanges within 3 days of delivery. ₹ 150 fee. Clearance and personalised pieces are not eligible.

Raise the request from your account. Returns are issued as store credit; we do not refund to the original payment method. See Returns and exchanges.

Returns (store credit) and exchanges within 3 days of delivery. ₹ 150 fee. Clearance and personalised pieces are not eligible.

Raise the request from your account. The piece must be unworn, with its tags, packaging and invoice.

Tell us within 3 days of delivery and send photos or a short video. Once we have checked it, we pick it up and send a replacement or store credit, with no charge.

No. Personalised pieces cannot be returned or exchanged, unless they arrive damaged, defective or different from what you ordered.

No. Returns (store credit) and exchanges within 3 days of delivery. ₹ 150 fee. Clearance and personalised pieces are not eligible.

Log in with the email on your order, open Orders, choose the piece and submit your request. If you cannot get in, WhatsApp us your order number.

Your piece is 316L stainless steel with 18K gold plating, finished anti-tarnish. It is gold-plated, not solid gold. Our 925 sterling silver pieces say so on their page.

Yes, every piece has a water-resistant design. Rain and monsoon days are fine; wipe it dry when you are in. Take it off before showering, bathing or swimming.

Wipe it with a soft dry cloth after wearing and store each piece on its own in its pouch. Let perfume and lotion dry before your jewellery goes on. The care guide has the rest.

Check the product page for the exact material if you have a sensitivity. Our 925 sterling silver pieces say so on their page.

Most of our bangles are openable and come in a standard size designed to comfortably fit wrist sizes 2.2 to 2.6, unless mentioned otherwise.

Most Upakarna rings are adjustable unless a fixed size is specifically mentioned.

Fixed sizes such as 5, 6, 7 or 8 refer to standard US ring sizes.

Most of our necklaces are adjustable and can be worn at different lengths.

They generally extend up to 16 inches and may use adjustable hooks or a sliding pin ball mechanism, allowing them to be worn shorter or styled as a choker.

Most bracelets are adjustable and may use extension hooks, adjustable clasps or drawstrings depending on the design.

Yes. We offer personalised jewellery including names, initials, charms and other custom details across selected designs.

Usually dispatched in 1 working day, up to 10 if a charm needs restocking. Personalised pieces cannot be exchanged.

Once production has started, changes may not be possible.

Contact us as soon as possible after placing your order and we will try to assist.

Yes. We work on bulk orders for corporate gifting, weddings, events, festive gifting and other special requirements.

Depending on the quantity and requirement, we can help with product selection, curated gifting combinations, packaging and customisation.

Minimum quantities depend on the product, customisation and packaging required.

Share your requirement with our team and we will recommend the most suitable options.

Yes. Customisation may be available depending on the quantity and lead time.

This can include personalised jewellery, curated gift sets and customised packaging for selected orders.

WhatsApp us or contact our team with your approximate quantity, budget, timeline and requirement.

Yes. Upakarna can set up a DIY Charm Bar for selected events, parties, weddings, brand activations and private experiences.

Guests can choose from a curated selection of chains, bracelets and charms to create their own jewellery at the event.

The setup can be customised depending on the event and may include jewellery bases, charms, display elements, assembly support and personalised packaging.

The final setup depends on the number of guests, location, duration and chosen jewellery assortment.

Contact our team with your event date, location, approximate guest count and the kind of experience you are planning.

We will share suitable options, pricing and availability.

UPI, cards, net banking and cash on delivery.

Cash on delivery up to ₹ 5,000. ₹ 180 COD fee, paid online now; the order amount is paid on delivery. No shipping charge on COD.

It either comes back to your account or turns into a confirmed order within 48 hours. WhatsApp us if neither happens.

WhatsApp +91 93723 36579 or write to hello@upakarna.com.