Shipping Related Queries
- Do you provide Express shipping?
Yes, we have the efast option as we are located in Mumbai. We charge Rs. 300 for an overnight delivery throughout India, which takes about 24 and 48 hours.However if an order is placed on Saturday, Sundays, Public and Government holidays, the shipment will be dispatched on the next business day.
- How many days would it take to deliver my order?
The average shipping time to metropolitan areas is 2-3 working days and receipt of a tracking number, whereas it takes 3-5 working days for non-metropolises and the rest of India. The timeframes shown above are merely estimates; there may occasionally be brief operating delays.
- What are your shipping charges?
Standard delivery charges are Rs.60 for all pan india. We offer free shipping above Rs.1500, therefore seize the opportunity while you have it! We are happy to provide COD, however we charge Rs.100 for COD & is above orders of Rs.1000 ( Kindly note that we do not offer free shipping on COD orders).
- Do you provide tracking?
Once your order is packed and ready to ship, you’ll receive a tracking number via WhatsApp/email so you can keep an eye on its activity while it makes its way to you.
- Can I update my order? or change my shipping address?
You may put in a request within 24 hours of placing your order if you need to modify the shipping address. Please be aware that because our staff strives to send your order out as promptly as possible, we may not be able to modify your order upon request.
- Do you provide international shipping & international payments?
Undoubtedly, we provide shipping internationally. For additional information, contact us on WhatsApp. Shipping costs vary per region. We provide choices like PayPal and Amex for overseas payments.
- What happens in case my delivery is delayed?
Please contact our shipping team at firstname.lastname@example.org or through WhatsApp at 9372336579 in these scenarios. They'll aid in speeding up the delivery!
Payment Related Queries
- How do I make a payment?
We accept COD & UPI, master cards, visa credit & debit cards. We also have an option of net banking.
- What happens in case my payment fails?
In such circumstances, you will either receive a refund to your account or receive an order confirmation within 48 hours. You can stay in touch with us on WhatsApp on +91 9372336579.
Product Related Queries
- How is the material?
They are made of premium, tarnish-free stainless steel. You may use it for daily usage; however, to preserve the polish, remove it before taking a bath.
How do I take care of my jewellery?
- Please take off before taking a daily bath or swimming
- Avoid using soap and sanitizer
- Store in the given packaging
- Avoid exposure to sunlight and perspiration.
- Clean your jewellery after each use and occasionally wipe with a soft cloth.
- How to get in touch with us?
Please contact us at email@example.com or via whatsapp at 93723336579 with any questions regarding shipment or customer service. You may reach me at firstname.lastname@example.org or 8591910 on WhatsApp if you have any questions about collab.