Cancellations :
Please be advised that we do not provide cancellations.
Returns :
We are thrilled to provide a 3-day return policy. You will be provided with a credit note and please be aware that we do not offer refunds. Customers are requested to pay for return shipping, and this charge will be deducted from the amount of the credit note. However for the missing product & damaged product, you have to report us within 24 hours.
Please be aware that we currently do not offer free shipping on international returns.
To qualify for a return :
- Within 3 days of receiving the item, a return request must be made.
- All tags must be intact, and the items must be brand-new.
- The original invoice, packing, and tags must all be intact upon that packaging.
- The product shouldn't have any blemishes or defects.
- Make sure the product's embellishments are in good condition.
Returns won’t be feasible if :
- It is outside the allotted time frame for a return request.
- Anything included in the shipment that was received is missing
- Misuse of the product results in damage.
- Unless it was damaged when it arrived, any item that has been used and opened.
- Items that came with a free gift cannot be returned without the complimentary items.
- A promotional package's individual items cannot be returned or reimbursed.
- Any sale item or items purchased using a credit note cannot be returned.
- Any items sent back to us without first requesting a return.
We retain the right to deny the return of the Product if Upakarna deems that it does not meet any of the aforementioned parameters.
Return Process :
When you're certain you want to return a product, send an email to hello@upakarna.com or WhatsApp Us on +91 9372336579 right away. Include your order number, the product's specifications, and a brief explanation of why you're returning the item (s). Please take note that all return requests must be made within 3 days after the product’s delivery and that all of the aforementioned obligatory return parameters must be met. Our Customer Care team will respond to your return request within 24 hours. The delivered item will be picked up in reverse by us
Refunds/ Damage:
We do not offer refunds, however if a product is defective during manufacture or shipping, a replacement will be provided to you. You may contact us withing 24 Hours of receiving
Exchanges :
Please be advised that this exchange is valid only for 5 days post delivery.
Products may be exchanged as long as they are new, unopened, and still in their original packing and tags. However, reverse logistics and reshaping for exchanges we charge Rs.180. Regarding the exchange, you may contact us on WhatsApp for further information.
For more info on exchanges and returns, you may email us at hello@upakarna.com or WhatsApp us on +91 9372336579.
